Key Performance Indicators (KPIs) are the measures by which the development, performance or position of the business can be measured effectively.
The Group Board reviews the KPIs annually and updates them where appropriate.
|KPI||2016 Performance||2015 Performance|
|Net release from operations 1||£1,411m||£1,256m|
|Earnings per share||21.22p||18.16p|
|Adjusted return on equity 2||19.6%||17.7%|
|Full year dividend||14.35p||13.40p|
|Profit before tax (PBT) attributable to equity holders||£1,582m||£1,355m|
|Worldwide employee engagement index||76%||64%|
|Total shareholder return (TSR)
(Over the three year period ended 31 December)